Terms & Conditions

 

1) How To Order: Orders can we placed through our website with payments accepted by credit, debit cards, paypal we also accept wire transfer.

 

2) Cancellation Of Orders: Within 14 days of purchase you can cancel your order with a full refund no questions asked, after 14 days we do not accept returns.

 

3) Delivery:  We use external couriers which sometimes timeframes can vary, UK 1 –  3 working days Royal Mail, Courier UK 1 – 2 working days, Europe Upto 7 working days, Rest Of The World Upto 14 working days, Weekend orders will leave Monday including late Friday orders.

 

4) Missing Orders: If your goods have not been delivered within 4 working days in the UK, 10 days overseas contact us we will investigate.

 

5) Customs Vat & Duty Overseas Orders: Some countries can charge duty & vat on incoming products arriving in their country , just be aware as additional charges could occur once they arrive at your door. Honeyutopia do not pay such charges it’s the customers charges to pay.

 

6) Damages: Please send picture evidence & a short video so we can investigate, if the goods are damaged (return them back to use) then we can issue a replacement.

 

7) Newsletter: All orders will be added to Vitamin Mountain mailing list, if you would not like to be a part simply unsubscribe.